TRIAX Service Agreement - Headends

Dedicated service and support ensuring customer and end-user satisfaction

A TRIAX Service Agreement ensures your solutions are always up and running, always up to date and always backed up by the best service and support; helping you operate a professional and profitable business. It’s that simple.

Below we explain a little bit more about the offerings and benefits of our service agreement.

Download our Adobe PDF file icon 32x32 Service agreement brochure

Service agreements are available for our professional customers only, and are not something we can offer TRIAX end consumers.

Your Service Agreement benefits

Supported Setup

  • Get easy online access to trouble tickets, download of new software releases, release notes, user and how-to guides etc.
  • Global presence – local reach. Contact our TRIAX Support Centres via My TRIAX, e-mail or telephone
  • Free of charge 30 day trial period for TRIAX headends with unlimited access to all features

 

Supported Installation

  • Project planning support
  • Online solution backup in our secure data centre
  • Bespoke training in TRIAX training centre

 

Supported Solution

SWAP service on hardware:

  • Minimize downtime of your TRIAX Headend solution with our SWAP service on hardware
  • Benefit from prioritised incident handling – same day shipment of your replacement product

Hardware and software maintenance:

  • Extend the standard 24-month hardware warranty up to an additional 36 months covering any required repairs or replacements
  • Get discounts on software updates and upgrades – in addition to corrective software releases covered by the standard warranty

Profit from the right TRIAX Service Agreement

Obtain a secure and profitable business with a TRIAX Service Agreement that fits your business and needs.

Choose between three levels of service – Pay-as-You-Go, BASIC and PLUS – and profit from a high customer satisfaction.

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Like to know more?

Sales support Access MyTriax

Project planning?

Go to Project planning support 

Do you need support?

General support Customer support

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