Quality Policy
At TRIAX, we are dedicated to delivering exceptional connectivity solutions for video, audio, and data signal distribution.
Our commitment to quality is reflected in our mission to meet and exceed customer expectations while ensuring compliance with all applicable regulatory and statutory requirements.
Please click here to download our ISO 9001:2015 Quality Management Certificate : Number 213660/A/0001/UK/En
Commitment to Quality
- We aim to provide reliable, high-quality products and services that contribute to the growth and success of our customers across various sectors, including hospitality, education, healthcare, and domestic environments.
- Our commitment extends to continuously improving the effectiveness of our Quality Management System (QMS), which is structured to meet the requirements of ISO 9001:2015.
Customer Focus
- Understanding customer needs and responding effectively to their feedback is central to our approach. We strive to enhance customer satisfaction by consistently delivering solutions that address their requirements and preferences.
- We actively engage with our clients throughout the project lifecycle, from initial consultation and system design to installation and support.
Continuous Improvement
- At TRIAX, we recognize that quality is not static. We are committed to ongoing improvement by setting and reviewing measurable quality objectives, analyzing performance data, and implementing necessary changes.
- Risks and opportunities are regularly assessed to ensure proactive management, enabling us to adapt and evolve in line with market changes.
Employee Involvement
- We invest in employee competence by providing relevant training, development programs, and resources to ensure our team possesses the skills and knowledge needed to uphold our quality standards.
- Employees at all levels are encouraged to participate in our quality initiatives, contributing to a culture of quality and shared responsibility.
Leadership and Responsibility
- Our leadership team is committed to ensure there is continual improvement through providing the direction and support necessary for the effective implementation and management of our QMS. Quality objectives are established and communicated throughout the organization to align our activities with our strategic direction.
- We ensure that this policy is regularly reviewed for continuing suitability and communicated to all employees, partners, and other interested parties.