TRIAX Service Agreement - Headends
Dedicated service and support ensuring customer and end-user satisfaction
A TRIAX Service Agreement ensures your solutions are always up and running, always up to date and always backed up by the best service and support; helping you operate a professional and profitable business. It’s that simple.
Below we explain a little bit more about the offerings and benefits of our service agreement.
Download our Service agreement brochure
Service agreements are available for our professional customers only, and are not something we can offer TRIAX end consumers.
Your Service Agreement benefits
- Get easy online access to trouble tickets, download of new software releases, release notes, user and how-to guides etc.
- Global presence – local reach. Contact our TRIAX Support Centres via My TRIAX, e-mail or telephone
- Free of charge 30 day trial period for TRIAX headends with unlimited access to all features
- Project planning support
- Online solution backup in our secure data centre
- Bespoke training in TRIAX training centre
SWAP service on hardware:
- Minimize downtime of your TRIAX Headend solution with our SWAP service on hardware
- Benefit from prioritised incident handling – same day shipment of your replacement product
Hardware and software maintenance:
- Extend the standard 24-month hardware warranty up to an additional 36 months covering any required repairs or replacements
- Get discounts on software updates and upgrades – in addition to corrective software releases covered by the standard warranty